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One Year Diploma in Aviation, Hospitality, Retail and Travel & Tourism Management

 
Eligibility Criteria : 10 + 2 or above Age between 17 to 27 years

Fee : INR 1,05,000/- + Taxes

Class schedule : Five days a week , Monday to Friday


Aviation Management

» Airport Terminology
» Airlines Codes
» IATA (International Air Transport Association)
» DGCA (Directorate General of Civil Aviation)
» ICAO (International Civil Aviation Organization)
» Introduction to Aircraft and Aviation
» Definitions of Aviation Industry
» Description of Important Travel


 
 

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Cabin Crew Training

» Roles and Responsibilities
» Aircraft Exterior and Interior
» Phases of Flight
» Safety and Emergency Procedures on Board
» First Aid Training
» Food and Beverage services
» Passenger Handling Training
» Announcements

Airport Management

» Visa & Passport
» Check in / Checkout Process
» Boarding Process
» Arrivals / Departures
» Documentation, Weight and Balance
» Introduction to Dangerous Goods and
» Hazardous Materials
» Carriage Policies
» Baggage Maintenance Area
» Ramp Service
» Announcements

Ticket Reservation System

» Amadeus (GDS)
» Computer Reservation System
» Global Distribution System
» Sign in / Sign out» Encoding / Decoding of Cities, Airports, Airlines
» Basic Flight Display
» Flight sell or Seat sell
» Introduction to PNR
» Mileage Membership
» OSI Elements
» SSR Elements

Personal Enhancement

» Grooming & Deportment by Experts
» Personality Development Training
» Communication Skills Improvement
» Posture and Etiquette Training
» Practical Training on Customer service

 



Travel & Tourism Management

» Introduction to Tourism Industry
» Domestic & Global Tourism
» GMT Time Zone Calculations
» Famous Tourist Spots Worldwide
» Famous Capitals» Currency Conversion
» Itinerary Planning

Hospitality Management

» Introduction to Hotel Industry
» Types and Categories of Hotel
» Departments in a Hotel
» Guest Handling
» Telephonic Etiquettes
» Meal Courses, Cuisines & Beverages
» Table Manners

Retail Management

» Etymology, Meaning, Types of Retail
» Operations, Shift Process
» Duties and Responsibilities
» Sales Techniques
» Practical Customer Situational Handling
» Presentation based Projects
» Group Discussion, Debate & Extempore Sessions
» Situational Role plays
» Knowledge advancement sessions based on Current Affairs
» Body Language Classes
» Confidence Building and Hesitation Removal Classes
» Personality Development Game Sessions
» Voice Modulation Training
» Vocabulary Improvement Classes
» Practical Table Etiquette Classes
» Mock Interview Practices